Terms of service
The terms for working with us: quotations, payments, ownership, support and more.
Last updated: 29 October 2026
1. About these terms
These terms apply to all services provided by Droom Dazlean Solutions, including software, websites, mobile apps, IoT, AI, hosting, support and student projects. By accepting a quotation or starting a project with us you agree to them. A signed agreement or accepted quotation may add project-specific terms.
2. Quotations and scope
Each project is described in a quotation stating what will be delivered, the price and the expected timeline. Quotations are valid for the period shown on them. Work outside the agreed scope is quoted separately before it starts.
3. Payment
- A 50% deposit is required to start a project, after the quotation is accepted.
- The balance is due when the project is complete, before handover or collection.
- We accept EcoCash and CABS bank transfer (USD and ZWG). Payment details are shown in the client portal when you accept a quotation.
- Please send proof of payment on WhatsApp or by email so we can confirm it.
- Work may be paused while a payment is overdue.
4. Timelines and your input
Timelines start once the deposit and the information we need are received. Delays in providing information, feedback or approvals extend the timeline accordingly. Progress and milestones are shown in your client portal.
5. Ownership
Once the project is fully paid, you own the custom work we created for you, including source code and documentation. Our own tools, libraries and know-how used to build it remain ours, and we may reuse general techniques in other work.
6. Student projects
Student work is provided to help you learn, complete and present your project. You are responsible for following your institution's rules on how such help may be used and acknowledged.
7. Warranty and support
We fix defects in our work reported within 90 days of delivery at no charge. This does not cover changes made by others, new features, third-party services or hosting outside our control. Ongoing support and maintenance are available under separate agreement.
8. Cancellation
Either party may cancel a project in writing. Work completed up to the cancellation date remains payable, and the deposit covers work already started.
9. Liability
Our total liability for any claim relating to a project is limited to the amount paid for that project. We are not liable for indirect or consequential losses. You are responsible for backing up your own data unless backups are part of our service.
10. Governing law
These terms are governed by the laws of the Republic of Zimbabwe. We will always first try to resolve any disagreement directly and in good faith.
Questions? Contact us on +263 78 770 2386 or droomdazlean@gmail.com.