Our binding professional agreement governing all technology consulting and software development engagements. Please review carefully before commissioning your project.
These terms govern all professional engagements with our firm for technology consulting, software development, and related professional services delivered across Zimbabwe and internationally.
By engaging our services, initiating a project, or signing a Statement of Work, you acknowledge and accept these Terms of Service in their entirety. These terms establish the legal framework for a professional, productive, and transparent working relationship between our firm and our clients.
We provide comprehensive technology solutions as defined in each project's Statement of Work (SOW). All deliverables, timelines, and specific capabilities are documented and agreed upon prior to project commencement.
All projects operate on a milestone-based payment schedule documented within the approved SOW. Invoices are due within 7 business days of issuance via bank transfer or other approved payment methods.
Upon receipt of full and final payment, the client receives complete ownership of all custom deliverables including source code, documentation, and design assets. Our pre-existing frameworks and methodologies remain proprietary.
The client's timely participation is essential to project success. Delayed inputs, approvals, or access provisioning directly impact project timelines and may result in schedule extensions or additional costs.
Project timelines commence upon confirmation of deposit receipt and submission of complete client requirements. All timelines are documented in the SOW and subject to adjustment based on client response times.
Either party may terminate the engagement with 30 days' written notice. All costs for completed work remain payable. Termination does not release outstanding financial obligations incurred prior to the termination date.
All delivered software includes a 90-day bug fix warranty covering defects directly attributable to our development work. Ongoing maintenance and feature enhancement are available through separate support contracts.
Our total aggregate liability for any claim arising from a project is limited to the total fees paid for that specific project. We do not accept liability for indirect, incidental, or consequential damages of any nature.
A clear, structured workflow ensuring transparency, accountability, and exceptional outcomes on every project we undertake.
We analyse your requirements, define deliverables, and draft a detailed SOW outlining timeline and cost.
Both parties sign the SOW and this Terms of Service agreement before any work commences.
Upon receipt of the 30% deposit, your dedicated project team is assembled and work begins.
We build in structured sprints with weekly updates and milestone reviews to keep you informed.
Final delivery, training, documentation transfer, and IP handover upon final payment clearance.
Answers to common questions about our service agreement, contracts, and professional engagement process.
All scope changes must be submitted in writing and will be assessed for timeline and cost impact. We will provide a Change Request document outlining the additional effort required. Work on scope additions commences only after written approval and any associated deposit has been received. Minor clarifications within the existing scope are accommodated at no extra charge.
Yes. Enterprise clients with ongoing or large-scale engagements are welcome to request a custom Master Service Agreement (MSA) tailored to their specific procurement, compliance, and operational requirements. Please contact our contracts team at contracts@droomdazlean.com to initiate this process. Custom agreements are subject to legal review and may take 5–10 business days to finalise.
All client data, business information, and proprietary materials shared during a project are treated with strict confidentiality. Our team members are bound by non-disclosure obligations. Upon project completion or termination, all client confidential materials are either returned or securely destroyed per your instructions. We do not use client data for any purpose outside the scope of the engaged project.
We accept payments in USD and ZWG (Zimbabwe Gold) via bank transfer, Ecocash, and other approved electronic payment methods. All invoices are issued in the currency agreed upon in the SOW. For international clients, wire transfers to our designated account are the standard method. Payment confirmation must be received before each project phase is unlocked.
The 90-day warranty covers software defects — bugs, errors, and unintended behaviours — that arise directly from our development work and were not present or identified during the client acceptance testing phase. It does not cover issues resulting from client-side modifications, third-party service changes, infrastructure failures, or feature requests. All warranty claims must be submitted in writing with reproduction steps.
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation within 14 days of written notice. If unresolved, the matter shall be referred to mediation before proceeding to arbitration or litigation. All disputes are governed by the laws of the Republic of Zimbabwe. Enterprise clients may stipulate alternative dispute resolution procedures in their custom MSA.
Speak with our team to receive a tailored proposal, review a custom contract, and begin your technology transformation today.